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Message： Sir, the machine is cutting more than given size i have used end mill 3mm dia. How to programme. I need to ut 23mm by 37mm on 150mm by 150mm plywood with 7 mm thi ckness. Kindly guide, thank you. Ok shivakumar 2012/02/29

Reply： Hello, Pls set the unit as mm in the system setting, then draw a rectangle with the size of 23mm by 37mm,do the Profile Machining with outside, set the depth as 7mm, save the toolpath, then cut it by your machine. ( 2012/02/29 )

Message： Hello, I use Ver 8 but recently I have been having a problem when I save a file. Until yesterday I had no trouble importing nc. files into USBConnect now when I try to open a new file the screen freezes and the CPU usage goes to 100%. If I open a file that I saved last week I have no problem, it opens immediately. Can you please give me some idea what might be different. Thank you M Evans Malcolm Evans 2012/02/23

Reply： Hello, pls send the nc file to my Email:tech@ucancam.com, I will check it, then reply to you. ( 2012/02/23 )

Message： hi could you please help me with the following,i am machiining kitchen doors with a pattern on how do i make the design change according to different door sizes. without having to do a drawing for every door.we are using v8 and nc studio for the cnc. thank you. lee 2012/02/23

Reply： Hello, You can copy multiple objects with “Array Duplication” function, then modify the size according to your needs. ( 2012/02/23 )

Message： I am using program ucancam 9 I can’t set the bar so that the bar is with cutting depths. Please if you can. Serega 2012/02/20

Reply： Hello, What is the meaning of “the bar”? Where Is the function? ( 2012/02/20 )

Message： My v9, 5ucancam have it no dongle SN: 10060089vz, Software is installed but not running. Please.Thank you saeed 2012/02/20

Reply： Hello, I have sent the solution method to your Email, pls check. ( 2012/02/20 )

Message： PLEASE LET ME KNOW WHERE I CAN DOWNLOAD UCANCAM V8, MY CD ARE CORRUPTED AND ON YOUR WEB SITE I JUST FOUND V9 ENIO 2012/02/06

Reply： Hello, pls tell me your dongle serial number, I will send the install files to your email. ( 2012/02/06 )

Message： I am in South Korea is IAM. Is there a Korean version of the program? Kim T.H 2012/02/03

Reply： uptill now there is not Korean version for ucancam. ( 2012/02/03 )

Message： Hi, I have upgraded to windows 7 and have downloaded and installed ucancam v9 but i am getting dongle not found , my dongle serial is WM-9121095 please help, Thanks Ryan 2012/01/30

Reply： Hello, your ucancam is version 8, can’t run in windows 7, and your dongle can’t support the ucancam V9. so if you want to run the Ucancam in win7, you need purchase or upgrade to the new version(Ucancam V9), pls contact with sales@ucancam.com. ( 2012/01/30 )

Message： Hi, I installed Ucancam V9.3 in Win 7, The software run perfectly but for some time when i click on software ,nothing happens yet the software appears in Task Manager. I must desintall et install driver and restart pc.what happen. Thank Pierre 2012/01/30

Reply： Hello, pls download the new version from website(http://www.ucancam.com/V9.5-WM-Eng.rar), uninstall the old version, then install the new version and try. ( 2012/01/30 )

Message： i have ucancam v8 engraving software i have trouble for run in Windows 7 it’s say dongle not found my dongle serial SN:M-10030202, Do you have a dongle driver compatible with win 7? Rudy Amin 2012/01/30

Reply： Hello, Ucancam V8 can’t run in the windows 7, pls run it in the windows 2000 or windows xp.if you want to run the Ucancam in win7, you need purchase or upgrade to the new version(Ucancam V9), pls contact with sales@ucancam.com. ( 2012/01/30 )

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