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Message： Dear Sir I have a CNC Router machine ,this month i purchased a Ucancam V9 software through my supplier, but UcancamV9 is a basic vertion but i want to upgrade Ucancam Pro V9, whats the procedure to upgrade to pro vertion and how much i want to pay to pro vertion (This month only i purchased) Thanks Regards Sakthivel Sakthivel 2012/10/16

Reply： Hello, we will contact you by email, pls check your mailbox. ( 2012/10/16 )

Message： Hello i have dongle : wm-7-0231. Where can i download the appropriate ucancam version for windows 7 and drivers for dongle Konstantin 2012/10/16

Reply： Hello, your ucancam is v8, it can’t run in Windows 7, if you want to run ucancam in win7, you need buy or upgrade to ucancam V9. ( 2012/10/16 )

Message： Dear Sir,We lost dongle for ucancam V8. Is there any way to open the program ? or Can I purchase this ?Please reply Dias 2012/10/11

Reply： Hello, you can’t open the program withput dongle, you need buy a new one, we will contact you by email. ( 2012/10/11 )

Message： hello there i need to know does ucancam covert the image to a blurred grayscale like in the video or was that done in another software?thanks http://www.youtube.com/watch?v=16u69Lzxpqg daz 2012/10/11

Reply： Hello, I can’t view the video from your link, can you send the file to my email:tech@ucancam.com. ( 2012/10/11 )

Message： Hi, I’ve saved the file at desktop. When i’m trying to open the file by double click the file directly, it will show me an error – Unexpected file format. I have to open UCanCam first, then use the software to locate the file then only can open. Please help. YK 2012/10/09

Reply： Hello, maybe you open the file by other program before, pls set the default open mode as ucancam program. ( 2012/10/09 )

Message： Dear friend, I am a software prolema the Ucancam CNC Router is displaying the following error message: ERROR IN SETTING OF POSITION X ORIGN, PLEASE RESET! I would like to verify the error and help me. Ronson 2012/10/08

Reply： Hello, when you save the toolpath, please note the origin position selection. you can send me the file and your operating to email:tech@ucancam.com. ( 2012/10/08 )

Message： Hi I have an old 3 axis CNC router which accepts only HPGL files. If I buy your software, will I be able to use it directly or through your post processor? Kindly reply in details if any changes will be required on the hardware side. Zaff 2012/10/08

Reply： Hello, ucancam can output the toolpath as HPGL format files. ( 2012/10/08 )

Message： Hello! How I upgrade Ucancam v9 standard to pro version and how pay cost. FarHey 2012/10/08

Reply： Hello, we will contact you by email, pls check your mailbox. ( 2012/10/08 )

Message： I am using Kingcut X18 cnc engraving cutting machine, please how do I engrave letters when using area clearance it takes too much time to engrave. please what toopath path should I use. best regards Charles ofosu appiah (MD) BLEUMICH SIGNSG 2012/10/08

Reply： Hello, engrave letters, you can use the Profile Machining, 3D engraving, Midline Machining, But the effect is different. ( 2012/10/08 )

Message： Hello! I have ucancam v9. please tell me how design silk texture or wavebord. The menus is different in the Help.s/N :M11-3-0044 FarHey 2012/09/26

Reply： Hello, your ucancam is standard version, it doesn’t include the waveboard function. if you want to design wavebord, you need buy or upgrade the pro version. ( 2012/09/26 )

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